PrivateVPN
Pros
- Netflix Access
- More than 80 Servers in 56 locations
- Military grade encryption
Cons
- Below-average speeds
- Limited amount of servers
Software
PrivateVPN definitely attempts to make everything as simple possible as it can for its subscribers. The VPN software is aesthetically pleasing and easy to use. In addition, PrivateVPN is packed with encryption protocol options and top-of-the-range privacy features to keep its subscribers secure.
Customer Support
PrivateVPN has 24/7 support, which is handled via emails and a live chat feature on its website. We the live chat feature at the weekend and found it to be unavailable. However, it did prompt us to send a message which was answered in good time. I suspect therefore that while the chat feature is not 24/7, they do have support staff working around the clock.
Privacy & Security
PrivateVPN is based in Sweden. Due to the fact that Sweden has data retention laws, this is far from ideal. However, after a discussion on this fact with PrivateVPN, they explained to me directly that the reason it remains based in Sweden is that it has full access to its central data center where they own all the hardware and even control the router. For that reason, PrivateVPN is able to be more confident than most about its zero-logs claim.
Conclusion
PrivateVPN doesn’t make any major mistakes, but it doesn’t excel in any of the core areas, either – it’s not quite fast enough, or powerful enough, or cheap enough to win us over. If you must have a service with native clients and six connection support, it might be interesting; otherwise, look elsewhere.