Software

One of the nicest things about ExpressVPN is its simplicity. The website design is clean and clear, free from the noise and clutter that most sites overwhelm you with. The navigation buttons and menus are clearly labeled and organised for easy access; and installation is a matter of downloading and clicking ‘yes’ when prompted. The site is optimised to neatly fit whatever format you are currently viewing it from as well, so regardless of OS or device, you’ll get a smooth experience.

Customer Support

ExpressVPN is one of the few providers around who offers live customer support 24 hours a day. The customer representatives are friendly, knowledgeable, helpful, and efficient. You can also get in touch via email or by opening a support ticket. Email support allows users to go into more detail, with the responses being quick and well-researched.

The customer representatives are also very active on social media. In particular, ExpressVPN has several Twitter accounts in different languages, including French, German, Italian, Spanish, and Portuguese. The accounts are quite active; and you can usually expect a response within the hour.

Security & Privacy

ExpressVPN takes your security and privacy very seriously.

ExpressVPN’s encryption is top-notch. By default, the service connects to OpenVPN via SSL-secured AES 256-bit encryption: the standard used by the military, banks and other organizations that have sensitive data they need to keep secure. But while OpenVPN is the gold standard for encryption, it doesn’t work on all devices. For this reason, ExpressVPN also has a selection of other security protocols you can switch to, including PPTP, L2TP, and SSTP.

Conclusion

A top quality VPN which exceeded our expectations in everything from platform support and privacy, to ease of use, unblocking abilities and its excellent support. The limit of three simultaneous connections might be an issue for some, but otherwise this is a polished, powerful and professional VPN.