CyberGhost
Pros
- Over 1300 servers in 58 locations
- 30 day - money back guarantee
- Live Chat customer support
- Access to Netflix
Cons
- May conflict with other VPN clients
- Some user interface irritations
Software
using CyberGhost is a breeze: it took your reviewer a minute to get used to the dynamic tile system, but it definitely has its advantages for people that are as yet unused to VPNs and just want to get where they want to go.
Though at first this way of doing things may seem like a dumbing down compared to other providers, the “choose my server” tile shows that the team behind CyberGhost has the technical know-how to pull off a customizable, yet friendly VPN.
Customer Support
CyberGhost comes with an extensive knowledge base and FAQs page that should help you answer the most common questions. We like the attention to detail here, as even questions you’d imagine rarely come up are answered in detail
If your inquiry is a bit simpler and you need a quicker reply, live chat is also there and open for business around the clock. We used for clarification twice and we got a response within a minute each time. Though neither time our agent had the response ready, looking it up only took a minute or so, so nothing to complain about.
Privacy & Security
If security is a major concern for you (and it should be, what with all the secret agents and marketers running around), you’re in good hands with CyberGhost. The service encrypts its VPN tunnel with 256-bit AES straight out the gate, so nobody is cracking it unless they have a few billion years to spare.
If, however, you’re still worried about secret services tracking you (we seriously have no idea how good China is at tracking VPN connections), CyberGhost also offers specialized secure servers. These should offer specialized encryption that will keep you off the radar, though the Chinese and Russian police are known to stop people and physically remove VPNs from their phones, a cheery thought.
Conclusion
When you add it all up, CyberGhost is a solid service that caters to both newbies and VPN veterans alike. Its quality is even more impressive when you factor in that a few years ago it really wasn’t all that good: that kind of progress is rare among VPNs.
That said, though, there is a reason CyberGhost doesn’t get further than the third place: it doesn’t quite get the ease-of-use and speeds of ExpressVPN or the customizability of NordVPN. However, we can definitely see some users preferring the look, feel and usability of CyberGhost over that of its main rivals.